Penn State York | Continuing Education

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Penn State York Continuing Education is committed to working with the community to offer programs, courses, or training opportunities that contribute to keeping our community an area that will thrive and be competitive in today's economic climate. Our workforce development educational opportunities are specifically developed with the working adult in mind. We provide credit certificates that "step up" to degrees, noncredit programs in computers, technical areas and professional development; foreign language, and English as a Second Language (ESL) courses, workforce development short courses, refresher or preparation courses, and contract training.

Professional Development Certificate Programs

Human Resource Management Certificate
Management Development Program for Supervisors
Project Management Certificate
Logistics and Supply Chain Management Certificate
Food Safety Certification Program
Industrial Maintenance Certificate Program

Program: Human Resource Management Certificate

You may download additional information about this certificate or contact Annie at

717-771-4197, azh2@psu.edu .

Course: Retaining and Developing Human Resource Assets
This course explores the complex issues surrounding the retention and
development of human resources. Participants become knowledgeable of
strategies for retention and development of employees while learning to use
creative problem solving and strategic initiative development. Other topics
include compensation, benefits, recognition, rewards, and empowerment.
Course Meets: Tues., September 15-November 17, 2009
Time: 6:00 - 9:00 p.m.
Fee: $375 plus text
Instructor: Fox

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Program: Management Development for Supervisors Certificate

Course: Management Skills for Supervisors
This course will clarify the mission of supervisors while expanding their
knowledge of management practice. Specific areas to be discussed and applied
include: planning for performance improvement, organizing human resources for
growth, applying problem-solving steps in the workplace, and implementing time
management skills. Participants will be encouraged to establish a results-oriented
management system through application of these topics.
Course Meets: Wed., September 16-November 18, 2009
Time: 6:00 - 9:00 p.m.
Fee: $375 plus text
Instructor: Stouch

Course: Organizational Communications and Human Relations
In this course, the process of effective communication is related to the
supervisor’s everyday experience where misunderstandings, conflict, confusion,
and disagreement can easily occur. Topics covered include: the communication
process and information flow, listening skills, feedback process, nonverbal
communication, overcoming barriers to effective communication, and conflict
resolution.
Course Meets: Wed., December 2, 2009- February 17, 2010
(No class December 23 and December 30)
Time: 6:00 - 9:00 p.m.
Fee: $350 plus text
Instructor: Stouch

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Program: Project Management Certificate

You may download additional information about this certificate or contact Annie at

717-771-4197, azh2@psu.edu.

Course: Project Initiation and Planning
This course introduces the student to the project management process; the role of
the Project Manager; project communications, and project leadership. It begins
the planning process covering topics such as objectives, scope, and success
criteria. This is the first of four courses required for the Certificate in Project
Management.
Prerequisite: None
Course Meets: Tues., September 15-October 27, 2009
Time: 6:00 - 9:00 p.m.
Fee: $350 plus text
Instructor: Lemmond

Course: Project Scheduling and Integration
This course continues to build upon the lessons learned in Session 1. Content
covers the Work Breakdown Structure, Project Schedule, PERT/GANTT/CPM
methods, and Project Integration. Prerequisite: Project Initiation and Planning
Course Meets: Tues., November 3–December 15, 2009
Time: 6:00–9:00 p.m.
Fee: $350 plus text,
Instructor: Lemmonds
Register for the course.

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Program: Logistics and Supply Chain Management Certificate

You may download additional information about this certificate or contact Annie at

717-771-4197, azh2@psu.edu.

Course: International Logistics
This popular course is an introduction to international logistics processes
associated with the importing and exporting of goods and services with special
emphasis given to international transportation and export-import management.
The course features field trips (transportation fees are not included in course

tuition) and informative guest speakers.
Course Meets: Mon., September 14–November 16, 2009
Time: 6:00–9:00 p.m.
Fee: $375 plus text
Instructor: Fox
Register for this course.

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Food Safety Certification Program

You may download additional information about this program or contact Annie

at 717-771-4197, azh2@psu.edu.

Each year in the United States there are an estimated 76 million cases of
foodborne illness that result in an estimated 5,000 deaths. Many of these
foodborne illnesses are caused by mishandling of food. Many food-handling
practices that cause illness are related to poor temperature control or poor
sanitation. Safe food-handling practices protect customers, increase profitability, reduce liability, promote goodwill, maintain patronage, and enhance a business’
competitive position. Pennsylvania Department of Agriculture (PDA) regulations
state that a “food service establishment shall employ or designate at least one
certified supervisory employee who has taken and passed an approved food
safety course.” This nationally recognized certification is for food service managers, chefs, caterers, cooks, health officials, inspectors, and others in the food industry.
The ServSafe Food Safety Certification Program covers essential topics including
contamination and foodborne illness, storage, preparation and serving, and food
safety regulations and standards. Call our office at 717-771-4197 for a complete program brochure or visit our Web site: http://foodsafety.psu.edu/publicCert.html .

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Industrial Maintenance Certificate Program

Organizations use a variety of maintenance systems to achieve efficiency and
reliability in their processes and procedures. A workforce skilled in industrial
maintenance technology is a critical requirement for organizational success. The
Industrial Maintenance Series of courses utilizes lecture, video, case studies,
hands-on, and participant experiences to emphasize covered topics.
This series can benefit anyone interested in developing or enhancing their skills in
industrial maintenance. The courses are beneficial to personnel in both the
maintenance and production functions. The series has been modularized to focus
on specific organizational and individual needs.
EE 8553 Basic Electrical Circuits and Troubleshooting (30 hrs)
EE 7292 Basic Motor and Control Circuits (30 hrs)
EE 6226 Programmable Logic Controls I (24 hrs)
EE 6227 Programmable Logic Controls II (24 hrs)
ME 8303 Basic Pneumatics and Troubleshooting (30 hrs)
ME 8309 Basic Hydraulics and Troubleshooting (30 hrs)

Course: Basic Motor and Control Circuits Troubleshooting

The study of electrical devices and basic circuits with attention to instruments
used for circuit analysis. Students can also learn basic troubleshooting techniques
for control circuits.
Class Meets: Wednesday, September 23–December 2, 6:00–9:00 p.m.
(no class November 25)
Fee: $500 plus text, Instructor: Hartman
Location: Penn State York

Course: Basic Pneumatic Circuits and Troubleshooting Techniques
Students will learn the basics of pneumatic circuits and devices and various
techniques for troubleshooting pneumatic systems.
Class Meets: Monday, September 28–November 30, 6:00–9:00 p.m.
Fee: $500 plus text, Instructor: Smeltz
Location: Penn State York

Course: Programmable Logic Controls I
This course will introduce the participant to the operation and programming of
PLC’s. Programming techniques as well as interfacing principles are key objectives
of the course. Relay Ladder Logic will be studied including counters, timers, latch/
unlatch relays, discrete I/O, digital logic interface, and an introduction to numeric
data handling.
Class Meets: Tuesday, October 6–November 24, 6:00–9:00 p.m.
Fee: $500 plus text and CD, Instructor: Dawson
Location: Penn State York

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>> About Continuing Education

Professional Development Courses

Advanced Excel Boot Camp: Data Analysis and Business
Modeling
Prerequisite: Working knowledge of Excel and formulas. This is not a class for
beginners.This is an intensive one-day ( 6 hours ) workshop in analytics and
business modeling techniques that can improve your ability to make data-driven
decisions in your business. Topics to be covered include overviews of using pivot
tables, scenario manager, solver, and an introduction to regression analysis.
Class Meets: Wednesday, October 21, 9:00 a.m.–3:30 p.m., 30-minute lunch
included
Fee: $200, Instructor: Warner
Location: Penn State York Conference Center, Main Classroom Building

Producing Promotional Video on Social Networking Sites
This six-hour workshop is designed for companies and nonprofits that want to post promotional videos on social networking sites as part of a comprehensive online
marketing strategy. Participants will learn techniques that will allow them to
produce the video in-house in a cost-effective manner. Participants will produce a short video and learn how to upload to YouTube and other networking sites.
Class Meets: Wednesday, November 11, 9:00 a.m.–3:30 p.m., 30-minute lunch
included
Fee: $200, Instructor: Warner
Location: Penn State York Conference Center, Main Classroom Building

Quality Management and Auditing
This series of courses provides participants with a solid foundation in the
managerial techniques involved in a successful quality system. The program
covers strategies and techniques for achieving product and service quality levels
needed to compete in today’s global economy and also help participants prepare for the certification exam administered by the American Society for Quality.

Quality Management I
An overview of various philosophies of quality, including strategies for
implementing quality management principles, and techniques for improved
identification and solving of quality problems in organizations.
Class Meets: Monday, October 5–December 7, 6:00–9:00 p.m.
Fee: $425 plus text, Instructor: Panico
Location: Penn State York

Quality Auditing I
This course introduces basic auditing principles as well as techniques for
implementing, performing and reporting various types of internal and external
system, process and product audits.
Class Meets: Monday, October 5–November 23, 6:30–9:30 p.m.
Fee: $425 plus text, Instructor: Parsowith
Location: Penn State York

Getting Started with Customer Service
In the service economy, high-quality customer service is essential to survival. This workshop provides customer service skills for anyone who deals with the public.
This workshop can also help supervisors gather ideas for customer service staff
development.
Course Meets: Thurs., October 29
Time: 9:00a.m.–noon
Fee: $150
Instructor: Stouch

Customer Service Plus, Beyond Service Basics
Customer service is an experience. That’s what makes it so difficult to pin down
and control. Since excellent service is made up of millions of face-to-face
“moments of truth,” service success is the result of millions of small things all
being done right, every time.
How do you get there? You know the basics of giving good service. Come to this workshop to get behind the basics into what makes high-quality, memorable
service. Whether you are an experienced service person or a manager of customer
service, this program will expand your thinking about how to best serve clients.
Course Meets: Thurs., October 29
Time: 1:00 - 4:00 p.m.
Fee: $150
Instructor: Stouch

Training Skills for Supervisors and Team Leaders: Teaching Others What You Know
Supervisors and team leaders spend a part of every day coaching, teaching, or
training their employees. Productivity of the work group depends on how well
their supervisor can pass on what (s)he knows. This one day workshop will help
supervisors train others better, faster, and more effectively.
Schedule number: 349075
Class Code: MGMT 5241
Course Meets: Thurs., November 12
Time: 9:00 a.m.–4:00 p.m.
Fee: $300 includes handout and lunch
Instructor: Stouch

Customized Training

For more than ninety years, Penn State Management Development has been working for numerous organizations, bringing high-quality professional development programs and services. We’ve chosen faculty with practical expertise and sound business instincts as well
as strong academic credentials. We’ve built a series of courses based on input from organizations like yours. At Penn State
York, the professional development you need is within easy access.

For information about affordable, customized, quality training contact Jeff Warner at 717-771-4105 or jww10@psu.edu to discuss how we can work with you to customize one of our
programs to address the specific needs of your organization. More information about contract training can be found here.

Download the Spring 2010 for more detailied information about these certificates and courses.